Legal & Policy
Refund and Cancellation Policy
Last updated: September 7, 2026
01Staffing & BPO Subscriptions
Managed staffing and BPO pods operate on a monthly billing cycle. Clients may request a replacement professional within the first 5 business days if initial fit does not meet expectations. Retainer deposits for custom squad mobilization are non-refundable once hardware provisioning and BAA execution have commenced.
02Web Development & Design Projects
Project fees are divided into milestone payments. Milestone deposits are non-refundable once creative design or coding sprints have been initiated. If a project is cancelled by the client prior to milestone completion, work completed up to that date will be delivered, and unused milestone balances will be reviewed for credit.
03Dispute Resolution
To request a review of an invoice or service delivery, please contact our operations desk at ops@teamliva.com within 7 days of invoice receipt.
Questions about this policy?