Email & Ticket Support
Customer emails and help-desk tickets answered in your voice, tagged, prioritised and followed up.
Solutions · Customer Support Outsourcing
Customer Support Outsourcing Services
A dedicated customer support team for your business: email, chat and ticket support handled by trained offshore professionals working your customers’ hours.
Customer support is one of the most common functions to outsource, and one of the easiest to get wrong. Teamliva builds dedicated customer service teams that learn your products, follow your tone and escalation rules, and are measured on response time, resolution and customer satisfaction.
We start with written channels such as email, chat and help-desk tickets, where our teams are strongest, and add structured voice work where it suits your customers. Every team has a named lead, a knowledge base built with you and regular quality reviews.
Offshore customer support also lets smaller companies offer the extended hours that larger competitors provide, without hiring night shifts locally.
Customer service outsourcing and customer support BPO
Customer service outsourcing gives you an outsourced customer service team without the cost of building one. Our customer support services work as a customer service BPO and customer support BPO: offshore customer service and remote customer support and remote customer service for email, chat and tickets, with quality reviews and reporting.
What's included
Live Chat Support
Website and app chat covered during your customers’ hours, with escalation to your team when needed.
Ecommerce Customer Support
Order status, returns, refunds and product questions handled within limits you define.
Structured Voice Support
Scripted and guided phone work such as confirmations and follow-ups, after accent and clarity testing.
Knowledge Base Management
Approved answers maintained as products and policies change, so replies stay accurate.
Quality Assurance
Sampled and scored conversations, with coaching and reports shared with you.
Why Teamliva
Built to hold up under audit
- A dedicated support team that learns your product and tone
- Coverage that extends your support hours without hiring locally
- Response and resolution targets written into the agreement
- Escalation rules that keep sensitive issues with your team
- Confidentiality agreements and controlled devices for customer data
- A team lead who is accountable for quality
How it works
- 01
Discovery Call
We learn the work, volumes, tools, hours and goals.
- 02
Scope & Service Levels
You get a written scope, price and measures of success.
- 03
Team Selection
We introduce pre-assessed professionals matched to the role.
- 04
Secure Setup & Training
Agreements, controlled devices, limited access and training on your process.
- 05
Launch & Management
A named team lead, regular reports and reviews keep quality on track.
Who this is for
- Ecommerce brands with growing ticket volume
- SaaS and digital businesses that need extended support hours
- Healthcare practices handling patient enquiries by email and chat
- Owners who want to stop answering support themselves
Frequently asked questions
Related guides
- Call Center Outsourcing in Bangladesh: What to Know Before You StartConsidering call center outsourcing in Bangladesh? Learn what suits the market, how to handle accent and training, and what to check before you sign a contract.
- Customer Support Outsourcing: A Step-by-Step Setup GuideCustomer support outsourcing can extend your coverage and cut costs, but only if you set it up well. Follow this step-by-step guide to scope, launch and manage an outsourced support team.
- Customer Service Virtual Assistant: How to Delegate Support SafelyA customer service virtual assistant can handle email, chat and tickets while you focus on growth. Learn setup steps, quality checks and when to add more support.
- Omnichannel Customer Support: What It Is and How to Build ItCustomers move between email, chat, phone and social media. Omnichannel customer support keeps the conversation connected. Learn how it works and how to set it up.
Related solutions
BPO & Staffing SolutionsCustomer support, back-office operations, telemarketing, and qualified staffing — deployed as managed pods under continuous SLA audit, not a loose group of freelancers.Dedicated Offshore & Remote TeamsBuild a dedicated offshore team that works only for you: recruited, trained and managed by Teamliva, and shaped around your process, tools and hours.Virtual Assistant ServicesA dedicated virtual assistant who works your tools, your hours and your process, backed by a managed team, HIPAA-aligned handling and an account lead who answers to you.
Contact Ops
Let's scope your squad
Tell us what you need — staffing, back-office, a web build, or a brand system. An operations architect will come back to you the same day.
- Reply within 2 business hours
- HIPAA & SOC2 Type II aligned
- Squads live in under 72 hours