Back-Office Support for Home Care Agencies

No. Teamliva runs the back office: intake, scheduling coordination, billing and compliance paperwork. Your agency hires, employs and supervises its own caregivers.

Yours. Our team works in the scheduling, EVV, billing and phone tools your agency already uses, with the access you grant and can remove at any time. Tell us your stack on the discovery call and we will confirm we can work in it.

They are starting prices in US dollars. After a short discovery call you receive a written scope, price and measures of success before any work starts, so you can compare it with what you do today.

Hours are arranged around your working day in the US, with an agreed overlap for live questions. Each package states the weekly hours it covers.

Yes. Many new agencies start with Launch, then add Operate once client and caregiver volume grows, and move to Scale as billing and scheduling become a full-time job.

We follow HIPAA-aligned practices: an NDA and a business associate agreement (BAA) are signed on day one, devices are controlled, and access is limited to what each role needs. You decide which systems and records the team can see.

Scale is sized for one full-time coordinator: up to about 50 active clients or $75,000 a month in billed claims. Agencies above that, or with several payers, usually need a second person, so we scope a custom team and quote it in writing.

Multi-payer and larger agencies usually need two or more roles, for example a scheduler and a biller with a team lead. We scope those as a custom team and quote them in writing.

Yes. For home care agencies we take on claim preparation and submission, payment posting, denial and A/R follow-up and payer credentialing, working in the billing software your agency already uses.