Customer Support Outsourcing
24/7 omnichannel support — email, chat, and phone — with quality audit built into the workflow, not bolted on afterward.
Solutions · BPO & Staffing Solutions
BPO & Business Process Outsourcing Solutions
Customer support, back-office operations, telemarketing, and qualified staffing — deployed as managed pods under continuous SLA audit, not a loose group of freelancers.
Teamliva runs managed back-office and BPO pods for companies that need reliable operational capacity without the overhead of running that function in-house: customer support, back-office processing, telemarketing and sales support, and general staffing.
Each pod is scoped, staffed, and secured before going live, then measured against the SLA agreed at kickoff — the same 72-hour deployment pipeline Teamliva uses across its staffing and BPO engagements.
As a provider of offshore BPO services, Teamliva also offers virtual staffing services and dedicated teams for companies that want to hire offshore team members alongside a managed process.
BPO services and business outsourcing
Teamliva is a BPO provider offering business process outsourcing services for growing companies: business outsourcing services, offshore outsourcing services and managed outsourcing services from an outsourcing provider and outsourcing partner you can hold to agreed service levels. Our BPO support services cover customer support, back office, sales support and lead generation.
Businesses use business outsourcing to outsource business operations in stages: outsource back office work, outsource customer service, outsource administrative work, outsource sales, outsource lead generation, outsource healthcare operations, outsource accounting and outsource bookkeeping. Most start with one function, prove the results and then add more, which keeps operational efficiency and cost efficiency measurable.
BPO services for small businesses, startups and larger teams
BPO services for small businesses and BPO services for startups usually begin with a single pod. BPO services for US companies follow US working hours. BPO services for healthcare, BPO services for customer support, BPO services for back office, BPO services for administrative support, BPO services for sales and BPO services for lead generation are all delivered as managed pods with a team lead, service levels and reporting.
What's included
Back-Office Operations
Order management, data processing, and administrative operations run as a standing back-office pod.
Telemarketing & Sales Support
Outbound calling, lead qualification, and sales support staff working scripted or consultative campaigns.
Qualified Staffing Solutions
Individual placements or full managed pods, sized from a single specialist to a 10+ member unit.
Document Preparation & Management
Document processing, formatting, and records management support for operations teams.
Policy & Procedure Support
Documentation support for internal policies and standard operating procedures as teams scale.
Why Teamliva
Built to hold up under audit
- Managed pods under continuous SLA audit, sized to your scope
- Secure, encrypted workstations with NDA execution before launch
- Squads live in under 72 hours from scope to shift coverage
- One accountable team instead of coordinating multiple freelancers
How it works
- 01
Scope & Match
Analyze the workflow and define the pod size and SLA with our operational architects.
- 02
Candidate Roster
Review pre-vetted professionals matching your exact skill requirements.
- 03
Security & Setup
Secure encrypted workstations and NDA execution before day one.
- 04
Live Launch
Your managed pod commences coverage under continuous SLA audit.
Who this is for
- E-commerce brands needing 24/7 customer support coverage
- SaaS companies scaling back-office and billing operations
- Sales teams running outbound telemarketing or lead-qualification campaigns
- Operations teams that need a staffing pod sized between 1 and 10+ people
Free 30-minute call
Not sure what you need? Talk it through with a co‑founder
Book a free call and leave with a clear plan, whether or not you decide to work with us.
01Pick a time
Choose a slot on the booking page that suits your working hours.
02Tell us the work
The work you want covered and the results you need from it.
03Leave with a plan
The right team model, a realistic cost range and a timeline.
- NDA / BAA on day one
- US & UK working hours
- No obligation
Replies within 2 business hours
Mahir Al Shahiar
Co-Founder & Chief Growth Officer
30 minutes, free, at a time you choose. No obligation to go ahead.
Book your free call(opens the booking page in a new tab)Frequently asked questions
Related guides
All BPO & Staffing articles →- What Is Teamliva? A BPO, Staffing and Virtual Assistant Company in DhakaTeamliva (also written Team Liva) is a BPO, staffing and business solutions company in Dhaka, Bangladesh. Meet the team and see the services we offer US businesses.
- What Is BPO? Business Process Outsourcing Explained SimplyBPO means hiring an outside provider to run a business function. Learn what BPO is, the main types, the benefits and risks, and when it makes sense for your company.
- BPO vs Outsourcing: What Is the Difference?BPO vs outsourcing: they are related but not identical. Learn how business process outsourcing fits inside the wider idea of outsourcing, with examples.
- How to Choose a BPO Company: A 12-Point ChecklistUse this 12-point checklist to choose a BPO company: specialism, security, people, management, reporting, pricing, references, continuity and exit terms.
- How to Choose a Customer Support Outsourcing Company: What to Look ForHow to vet a customer support outsourcing company: dedicated vs shared agents, US-based vs offshore, quality and security checks, the questions to ask before signing and how to run a pilot.
- Captive Center vs Outsourcing: Which Offshore Model Fits?A captive center is your own offshore office; outsourcing hands the work to a partner. How they compare on cost, control, speed and risk, and the hybrid options in between.
Related solutions
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Contact Ops
Let's scope your squad
Tell us what you need — staffing, back-office, a web build, or a brand system. An operations architect will come back to you the same day.
- Reply within 2 business hours
- HIPAA-aligned · NDA / BAA on day one
- Squads live in under 72 hours
- ops@teamliva.com