IT & Helpdesk Operations
IT helpdesk & support desk pod
Tier 1 ticket triage, password and access requests, and customer-facing product support for MSPs and SaaS teams, measured against your SLAs.
- Team size
- 4 people
- Launch
- < 72 hours
- Roles
- 3
Who's on the pod
- 2Tier 1 helpdesk technician
- 1Product support specialist
- 1Shift lead & QA
Follow-the-sun or overnight queue coverage
What they handle every day
- Ticket triage, routing and first-response within SLA
- Password resets, onboarding and offboarding access
- Knowledge-base upkeep and macro writing
- Escalation notes your Tier 2 team can act on immediately
Works inside your tools
- Jira Service Management
- Zendesk
- ConnectWise
- Microsoft 365
Common examples — we train on whatever you already use.
Secure by default
- HIPAA aligned
- NDA / BAA on day one
- Encrypted workstations
- Limited, role-based access
More blueprints
View all 8 →- #01Healthcare
Healthcare practice operations pod
Front-desk scheduling, insurance verification and billing follow-up for clinics and multi-location practices, run on HIPAA-aligned workstations.
- 2 Patient scheduling coordinator
- 1 Insurance verification specialist
- 1 Medical billing & AR specialist
- Team size
- 4 people
- Launch
- < 72h
- #02Real Estate
Real estate transaction & listing pod
Transaction coordination, listing upkeep and lead follow-up so agents and brokerages spend their day showing homes instead of chasing paperwork.
- 1 Transaction coordinator
- 1 Listing & marketing assistant
- 1 Inside sales / lead follow-up
- Team size
- 3 people
- Launch
- < 72h
- #03Insurance
Insurance agency back-office pod
Policy servicing, renewals, certificates and claims intake for independent agencies and MGAs, with every step logged in your agency management system.
- 2 Policy servicing specialist
- 1 Claims intake coordinator
- 1 Quality reviewer
- Team size
- 4 people
- Launch
- < 72h
Contact Ops
Let's scope your squad
Tell us what you need — staffing, back-office, a web build, or a brand system. An operations architect will come back to you the same day.
- Reply within 2 business hours
- HIPAA-aligned · NDA / BAA on day one
- Squads live in under 72 hours